Spring 2020 Student Resource Guide

As the College responds to the Coronavirus Pandemic, this page will serve as a continuously updated resource for Tompkins Cortland students. We are in uncharted waters, but we know if we work together as a community, we will be stronger.

Online Academics
Technology Support
Financial Aid
Student Services
Mental Health
Student Life
Student Employment/Work Study

Who to contact

The best way to communicate with staff at present is to use email. As the College creates new phone systems, this page will be updated. For now, use the following emails get started. 

Admissions | admissions@tompkinscortland.edu

Financial Aid | aid@tompkinscortland.edu

Registration and billing | regbilling@tompkinscortland.edu

Transcripts and other Academic Records | acadrec@tompkinscortland.edu

Student life, housing, any student concern | VPSS@tompkinscortland.edu

Virtual Zoom Service Hours | 9 a.m. – 4 p.m. | M-F

We may not be there on campus, but we're still HERE for you from 9 a.m. - 4 p.m., Monday - Friday. Our Zoom virtual hours offer live help. You choose your office - admissions, financial aid, billing, or registration.

Online Academics

The College is committed to helping you continue to succeed in your classes as we move to an online/remote environment. Below is a list of general resources to help you with using Blackboard for your classes.Your best source of information is your professors for specifics, but the information below can help you with some basic and general Blackboard use.

Communicate with your faculty  they are your most important resource. If you do not know your faculty contact info, search our web directory or email success@tompkinscortland.edu.

Note: New Withdraw, Administrative Withdrawal, and Pass/Fail request deadlines

The deadline to Withdraw (W) from a class has been extended until Friday, May 8 at 4 p.m. This extension is to allow more time for students to evaluate their performance in their classes before deciding whether to withdraw. Please consult with your instructor and advisor before withdrawing from a class.  We will not use WF or WP grades this semester.   
Students may also still receive an AW (Administrative Withdrawal) until May 8. Instructors are required to administratively withdraw students who have ceased to attend or participate in classes prior to the end of the withdrawal period. So please keep in regular contact with your instructors to let them know you are still engaged and involved in your classes.  
Pass/Fail Requests: The deadline to request to be graded Pass/Fail in a class is May 8 at 4 p.m.  Your advisors have been provided with the information you will need to request any Pass/Fail grades for this semester. Note, though, that a Pass (P) can only be awarded in cases where the final grade would be a C or better. If a student elects to be graded Pass/Fail and the final grade would be between C- and D-, an F would be given. Please contact your advisor if you want to discuss whether P/F grading is a good option for you.  

In-Person Computer Access

We are opening space on our Main Dryden Campus and extension centers for students in need of reliable computer and Internet access. 

We are asking that students SIGN UP to use the spaces to help us maintain proper density and distancing. 

If you live in the Ithaca or Cortland area, we request that you use the extension center computer stations in order to minimize travel to the main campus. 

Students who are ill or have been asked to quarantine ARE PROHIBITED from using these spaces. If this is the case and you need computer access, please work with your faculty members. 

Residence Hall Students | Dryden Campus rooms in the 280s
Commuter Students | Dryden Campus various rooms in the 215s | Ithaca Extension Center | Cortland Extension Center

Monday through Thursday | 9 a.m. – 7 p.m.
Friday | 9 a.m. – 3 p.m.
Saturday | CLOSED 
Sunday | 11 a.m. – 7 p.m.

Student Success: Advising, Registration, Career, and Transfer

For help with advising, academic support, changing a degree program, career readiness, or transfer to another school, schedule an appointment with an adviser through Starfish. Staff can talk on the phone or set up a Zoom meeting. 

Students may also log in to Starfishand “Raise their Hand” to seek help from their academic advisor, a specific instructor, or many offices on campus. 

Students can also email the Office of Student Success

Library and Tutoring Services

The library is providing numerous online resources and tutoring, as well as email/phone/chat/text support throughout the semester. 

The Tutoring Center

The College's professional tutors are offering assistance with navigating Blackboard and tutoring through Microsoft Teams, which current students can access by joining the appropriate team linked below and logging in with their myMail email and password:

Math and Science Center  Teams

Writing and Research Center

Accounting and Business Center 

STAR-NY tutoring continues to be available Sunday through Thursday from 7 p.m. - noon, and Net Tutor is available 24/7 every day. Both of these services can be accessed through the library.
If you have any questions, please contact Scott Bennett, coordinator of tutoring and accommodation services, by emailing smb066@tompkinscortland.edu.

Blackboard Online Student Orientation

If you have not already, complete the Blackboard Online Student Orientation. Most often, the best way to learn an online environment is to get into it and work within the system. To access the orientation do the following:

  • log into myTC3 and go to Web Courses
  • look in the upper left corner for "Online Student Orientation" and select the link
  • fill out the survey by March 25 and be entered in a raffle to WIN A MICROSOFT SURFACE PRO 


SUNY offers resources to help identify free and low-cost Internet options. 

SUNY's remote-learning resource offers assistance in succeeding in online courses, as well as guidance regarding mental health and nutrition. The site also offers resources for active military and veterans. 

If you still have questions after using the Blackboard Online Student Orientation tool, you can use the OpenSUNY Online Knowledge Base. 

Technical Support

If you still need support, you can submit a help ticket to Tompkins Cortland Technical Support at help@tompkinscortland.on.spiceworks.com 

You can also text Tompkins Cortland Tech Support 607.225.2095 | Monday - Friday, 8 a.m. - 7 p.m. 

Between 8 a.m.-4 p.m. Monday through Friday, you can call the Help Desk at 607.844.8211, Ext. 4550. You can also contact the OpenSUNY Help Desk at opensunyhelp@suny.edu or 844.673.6786.

Online Learning and Campus Services Survey

Please complete the Online Learning and Campus Services Survey to provide us with knowledge about what services you may need to allow you to continue your education.

If you have any questions about this, please contact help@tompkinscortland.on.spiceworks.com


Financial Aid

Your current financial aid status will not be affected by any changes this spring - but you must continue to participate in classes, whether online or through some other venue, to continue your academic progress.

Apply to graduate – if you are expecting to graduate and have not yet applied, you should apply by April 10, 2020.

Student Services

Student meals

We are working on a delivery service for students who have a meal plan. Check back for updates.

The Cafeteria and Fireside Cafe are closed.

Panther Pantry 

The Panther Pantry has been moved to the residence halls. Email VPSS@tompkinscortland.edu to get access to the Pantry. 

Student Life  – Stay In(volved)!

Student Activities will continue offering programming virtually, so students can stay connected while remaining safe. Visit the STAY IN(volved)! Guide for upcoming events and resources. Virtual events will include games, leadership webinars, and a chance to win prizes. There might even be a link to animal webcams! If you have questions or requests for virtual programs, contact Cheyenne in student activities.

TCAT Bus Service

TCAT has reduced service in response to the COVID-19 pandemic.

Changes to Route 43, which services the College:

Outbound from Green St. Station in Ithaca | first trip 6:40 a.m., then 10:30 a.m., 1:30 p.m., and 6 p.m.
Inbound from TC3/Dryden | 7:15 a.m., 11:10 a.m., 2:20 p.m., and 6:45 p.m.

Mental Health 

The Office of Mental Health is providing phone consultations with OMHS clinicians. See the Office of Mental Health's page for updates and guidance specific to the COVID-19 crisis.  

Student employment/work study

Contact the Vice President of Student Services at VPSS@tompkinscortland.edu with any questions.


Students on campus - If you live on campus and develop flu-like symptoms (respiratory illness, fever), you should self-quarantine and call the UCM Telemedicine service at 844.484.7362. This is the College's healthcare provider for students. They will be able to assess and provide direction of next steps.

Students off campus - If you live off campus and develop any flu-like symptoms, it is recommended that you practice voluntary home self-quarantine and contact your health provider.