Family Health Network (FHN)

Federally Qualified Health Centers are community-based healthcare organizations that provide
comprehensive primary care services.

FQHCs are committed to:

• Providing high-quality healthcare
• Serving all patients regardless of ability to pay
• Reducing barriers to healthcare access
• Promoting health equity in the communities they serve

Preventive healthcare focuses on maintaining good health and identifying potential health concerns before they become serious.
Regular healthcare visits can help: 

• Detect health conditions early when they are often easier to treat
• Prevent complications from chronic illnesses
• Keep vaccinations up to date
• Improve mental and physical well-being
• Support academic and workplace success
• Reduce emergency room visits and healthcare costs

Many health conditions, including high blood pressure, diabetes, certain cancers, and mental health concerns, may not cause symptoms in their early stages. Routine preventive care can help identify these issues before they become more serious.

Services will include the following (and more!):

Preventive Care

• Annual wellness visits
• Physical examinations
• Health screenings
• Blood pressure checks
• Diabetes screening
• Cholesterol screening
• Health education and counseling

Primary Care Services

• Evaluation and treatment of minor illnesses
• Management of chronic conditions
• Medication management
• Follow-up appointments

Immunizations

Routine vaccinations

• Seasonal flu vaccines
• Other recommended immunizations

Women's Health Services

• Preventive screenings
• Reproductive health counseling
• Other services as available

Behavioral Health Support

• Screening and referral services
• Primary care based mental health support resources

FHN offers a larger variety of services at its brick and mortar Health Center locations, including Dental, OB/GYN, mental health counseling, and more.

FHN’s Mobile Medical Unit is available to:

• Students
• Faculty
• Staff
• The Dryden Community
• Anyone!

No.

As a Federally Qualified Health Center (FQHC), we provide care regardless of a person's insurance status or ability to pay.

We accept many insurance plans, including:

• Medicaid
• Medicare
• Commercial insurance plans
• And more!

For individuals without insurance, financial assistance and sliding fee discount programs may be available based on eligibility.

Our staff can help you understand your options.

Yes! 

Students who are covered under a parent or guardian’s health insurance can still access healthcare services on the Mobile Medical Unit. Your insurance coverage does not prevent you from receiving care. 

When you visit, you will provide your insurance information, and we will bill your insurance for covered services. If you are concerned about privacy, confidentiality, or whether your parent/guardian will receive information about your visit, please speak with a member of our staff. We are happy to explain
your options and help you understand how your insurance may be used.

As a Federally Qualified Health Center (FQHC), we are committed to ensuring that healthcare is accessible and affordable for everyone. Our Sliding Fee Discount Program helps reduce the cost of services for eligible patients based on household size and income. 

This program is available regardless of insurance status and is designed to help patients receive the care they need without financial barriers.

Who is eligible for the Sliding Fee Discount Program?

Eligibility is generally based on:

• Household income
• Household size
• Current Federal Poverty Guidelines

Patients may qualify for discounted healthcare services if their household income falls within the program's eligibility guidelines.

Do I have to be uninsured to qualify?

No.

Both insured and uninsured patients may qualify for the Sliding Fee Discount Program if they meet income eligibility requirements.

The discount applies to eligible services provided by our health center and on our Mobile Medical Unit. 

How do I apply?

Applying is simple. You will be asked to complete a Sliding Fee Discount application and provide documentation that verifies your household income and household size.

Our staff can assist you throughout the application process.

What documents may be needed?

Examples of acceptable documentation may include:

• Recent pay stubs
• Tax returns
• Social Security benefit statements
• Unemployment benefit statements
• Pension or retirement income statements
• Other proof of household income

If you are unable to provide standard documentation, please speak with our staff about alternative options.

How much will I pay?

The amount you pay depends on your household income and household size.

Patients who qualify may receive services at a reduced cost (or free) according to our Sliding Fee Discount schedule.

A staff member can explain your specific discount level and any applicable fees before services are provided.

If I have insurance, should I still apply?

Yes.

Even if you have health insurance, you may qualify for assistance with certain out-of-pocket costs depending on your eligibility and our program guidelines.

We encourage anyone concerned about healthcare costs to ask about the Sliding Fee Discount Program.

How often do I need to renew my application?

Sliding Fee Discount eligibility must be renewed periodically (at least annually) to ensure that the information on file remains current.

Our staff will let you know when it is time to update your application and documentation. 

Will applying affect my healthcare services?

No.

Applying for or receiving a Sliding Fee Discount will not affect the quality of care you receive. All patients receive the same high-quality healthcare services regardless of insurance status, income level, or ability to pay.

Is my financial information kept confidential? 

Yes.

All information provided during the application process is kept confidential and is used only to determine eligibility for the Sliding Fee Discount Program and related services. 

What if I am not sure whether I qualify? 

We encourage you to apply.

Many people are surprised to learn that they may be eligible for discounted services. Our staff will review your information and explain all available options. 

Who can I contact for more information? 

If you have questions about the Sliding Fee Discount Program or would like assistance with the application process, please contact:

Family Health Network – Billing Office
607-753-3798
www.familyhealthnetwork.org

Our team is happy to help you understand your options and connect you with affordable healthcare services.

Important Reminder

No patient is denied services because of an inability to pay. If you have concerns about the cost of care, please speak with our staff. We are committed to helping you access the healthcare services you need.

Appointments can be made by:

Calling: 607-218-6704
Visiting: www.familyhealthnetwork.org

Walk-in availability may be offered based on scheduling capacity.

If available, please bring:

• Photo identification
• Insurance card
• List of current medications
• Relevant medical records or information

If you do not have insurance or identification, please contact us to discuss available options.

Yes.

All healthcare services provided on the Mobile Medical Unit follow federal and state privacy laws, including HIPAA regulations. Your medical information will remain confidential and will not be shared without your permission except as required by law.

If additional care is needed, our team can help connect you with:

• Primary care providers
• Specialists
• Behavioral health services
• Dental services
• Community resources

Benefits of Using Healthcare Services During College

College can be a busy and stressful time. Taking care of your health can help you:

• Stay focused in class
• Improve attendance and productivity
• Manage stress and mental health
• Prevent illness and complications
• Build lifelong healthy habits

Healthcare is an important part of your academic and personal success.