Medical Office Administrative Assistant Credential

medical office assistant students

The Medical Office Administrative Assistant Credential will provide graduates with skills and resources for employment as an integral part of the administrative office healthcare team in many types of healthcare settings. This microcredential creates an efficient way for those who complete it successfully to distinguish themselves from other applicants for Medical Office Administrative Assistant positions. It will provide students with the opportunity to begin a professional career in as little as one semester and fill a need for highly qualified personnel with advanced skills in the field of medical office operations.

The Medical Office Administrative Assistant Credential at Tompkins Cortland requires completion of six courses.
Printable version of credential checklist

CAPS 111 Intro to Word Processing
1 credit

CAPS 121 Intro to Spreadsheets
1 credit

CAPS 131 Intro to Databases
1 credit

HLTH 104 Medical Terminology
3 credits

HLTH 113 Healthcare Office Assistant Fundamentals (minimum grade of C required)
3 credits

HLTH 114 Healthcare Office Assistant Internship
2 credits

Intro to Word Processing

This course is an introduction to the operation and uses of a word-processing program that covers topics related to the objectives used for the Microsoft Office User Specialist (MOUS) Core Exam in Word. Topics include inserting and modifying text, creating and modifying paragraphs, formatting documents, managing documents, working with graphics, and workgroup collaboration. Students taking this course in an online format should have access to a computer with Microsoft Word. Prerequisites: None. Familiarity working in a Microsoft Windows environment is recommended. 1 Cr. (2 Lec., 2 Lab. for 5 weeks)

Intro to Spreadsheets

An introduction to the operation and uses of a spreadsheet program. Topics covered parallel the objectives used for the Microsoft Office User Specialist (MOUS) Core Exam in Excel and include working with cells and cell data, managing workbooks, formatting and printing worksheets, modifying workbooks, creating and revising formulas, creating and modifying graphics, and workgroup collaboration. Students taking this course in an online format should have access to a computer with Excel. Prerequisites: Familiarity working in a Microsoft Windows environment is recommended; RDNG 116 if required by placement testing; prior completion or concurrent enrollment in MATH 090 and ENGL 099 if required by placement testing. 1 Cr. (2 Lec., 2 Lab. for 5 weeks)

Intro to Databases

An introduction to the operation and uses of a database management program. The student will learn how to create and manipulate a simple relational database using Access. Topics include creating and modifying tables, addition of and modification of data in tables, using queries to view data in one or more tables, use of forms to view and update tables, and creation of simple reports including mailing labels. Students taking this course in an online format must have access to a computer with Microsoft Access. Prerequisites: Familiarity working in a Microsoft Windows environment is recommended; ENGL 099 or prior completion or concurrent enrollment in ESL 120, 121, and 122 (or prior completion of ESL 103) if required by placement testing; prior completion or concurrent enrollment in MATH 090 and RDNG 116 if required by placement testing. 1 Cr. (2 Lec., 2 Lab. for 5 weeks)

Medical Terminology

Using a body systems approach, students enrich their understanding of basic medical terminology by learning to break words into functional parts based on their Greek and Latin meanings. Topics include anatomic terms, all major body systems, and pathology terminology. Prerequisites: Prior completion of, or concurrent enrollment in, ENGL 100. 3 Cr. (3 Lec.)

Healthcare Office Assistant Fundamentals (minimum grade of C required)

This course covers skills required to offer administrative support in healthcare offices.  Topics include professionalism, teamwork, interpersonal communication skills, reception skills, proper telephone techniques, business electronic correspondence, closing the loop, scheduling, appointment books (paper and electronic), handling of incoming and outgoing mail, filing, overview of medical billing and coding, and preparation of standard insurance forms and medical records. Emphasis will be placed on ethics, confidentiality, legal considerations, HIPAA (Health Insurance Portability and Accountability Act), and office management. Students must earn a C or better grade to be eligible for field placement as interns in HLTH 114. Prerequisites:  Prior completion of, or concurrent enrollment in, HLTH 104, CAPS 111, CAPS 121, and CAPS 131. 3 Cr. (3 Lec).

Healthcare Office Assistant Internship

Students will complete a minimum of 90 hours of practical, hands-on experience in a healthcare setting performing the skills of a Medical Office Assistant and will be subject to all legal, ethical, and professional standards required of the designated agency staff. Students will review fundamental principles of theory in practicum and discuss varying topics related to the field work experience.  Students must meet in person or consult with the instructor for field placements. Prerequisite: HLTH 113 with a C or better grade. 2 Cr. (2 Lab).