Computer Support Specialist

As both small and large firms across all industries expand and develop their computer systems, there is a growing need for computer support specialists. Graduates of this program can install, test, upgrade, and maintain computer hardware and software as well as troubleshoot hardware and software problems. They will be ready for employment in computer support, training, or help desk positions.

Students will develop the skills and knowledge needed to install, maintain and repair computers. They will also develop critical thinking and communication skills that will be essential for providing high quality support services to computer users. In addition to computer applications and computer information systems courses that cover key areas of computer information systems and technology, there are three required courses dedicated to computer support.

CSS 112-Hardware Repair and Maintenance and CSS 212-Help Desk and User Support both include hands-on learning experiences. The fourth semester internship (CSS 240) provides opportunities to apply technical concepts and use interpersonal skills.

Careers on Career Coach

Graduates will be qualified for entry-level professional positions in computer maintenance and help-desk support. Many businesses and other organizations in our region have a current need for, or plan to add, computer support personnel to their staff. A needs assessment found that employers are having difficulty finding technically competent job applicants who have the written and oral skills needed to effectively communicate with and provide technical support to computer users.

Select a career below to connect to Career Coach and find information about that career including median salary and job postings.

Explore more career options: A.A.S.

Program Chair

Ken Whitener

Associate Professor, Computer Science

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Transfer Options

While intended for students who plan to immediately work in the computer support field after graduation, many of the credits earned in this program should be accepted for transfer to a related four-year degree program in computer and/or information technology. Recent graduates have continued their education at:

  • Keuka College

Degree Requirements

A.A.S.
Minimum Credits for Graduation: 60 credits

Fall Term 1

Minimum Total Semester Credits: 15

CAPS111, Introduction to Word Processing, 1 cr. Schedule: Sp, Su, Fa, Wi 
CAPS121, Introduction to Spreadsheets, 1 cr. Schedule: Sp, Su, Fa, Wi 
CAPS123, Advanced Spreadsheets, 1 cr. Schedule: Sp, Su, Fa, Wi 
CSS112, Hardware Repair and Maintenance, 3 cr. Schedule: Sp, Su, Fa, Wi 
ENGL100, Academic Writing I, 3 cr.
A minimum grade of C is required in ENGL 100. A student exempted from ENGL 100 must substitute a 3-credit Liberal Arts Elective. The course should be selected in consultation with the student's advisor.
Schedule: Sp, Su, Fa, Wi 
Choose one from the courses listed below:
Minimum credits required: 3
CIS108, Introduction to Computer Information Systems Schedule: Sp, Su, Fa, Wi
CSCI160, Computer Science I Schedule: Sp, Su, Fa, Wi
Select a minimum of 3 credits from the courses listed below:
An approved SUNY GEN ED course is recommended.
MATH@
Use Schedule Search for electives

Spring Term 1

Minimum Total Semester Credits: 15

BUAD106, Foundations of Business, 3 cr. Schedule: Sp, Su, Fa, Wi 
CAPS131, Introduction to Databases, 1 cr. Schedule: Sp, Su, Fa, Wi 
CAPS133, Advanced Databases, 1 cr. Schedule: Sp, Su, Fa, Wi 
CAPS152, Web Page Design, 1 cr. Schedule: Sp, Su, Fa, Wi 
CIS132, Network Design, 3 cr.
CIS 132 is only offered in the Spring semester.
Schedule: Sp, Su, Fa, Wi 
CIS214, Systems Analysis and Design, 3 cr.
CIS 214 is only offered in the Spring semester.
Schedule: Sp, Su, Fa, Wi 
ENGL101, Academic Writing II, 3 cr. Schedule: Sp, Su, Fa, Wi 

Fall Term 2

Minimum Total Semester Credits: 15

BUAD203, Business Communications, 3 cr. Schedule: Sp, Su, Fa, Wi 
CIS215, Operating Systems, 3 cr.
CIS 215 is only offered in the Fall semester.
Schedule: Sp, Su, Fa, Wi 
CIS220, Database Concepts, 3 cr.
CIS 220 is only offered in the Fall semester.
Schedule: Sp, Su, Fa, Wi 
CSS212, Help Desk and User Support, 3 cr.
CSS 212 is only offered in the Fall semester.
Schedule: Sp, Su, Fa, Wi 
ENGL103, Report Writing, 3 cr. Schedule: Sp, Su, Fa, Wi 

Spring Term 2

Minimum Total Semester Credits: 15

CSS240, Computer Support Specialist Internship, 3 cr. Schedule: Sp, Su, Fa, Wi 
Choose one from the courses listed below:
Minimum credits required: 3
ENGL201, Fundamentals of Speech Schedule: Sp, Su, Fa, Wi
ENGL204, Fundamentals of Interpersonal Communication Schedule: Sp, Su, Fa, Wi
Select a minimum of 3 credits from the courses listed below:
An approved SUNY GEN ED course is recommended.
ARAB@
ART101, History and Appreciation of Art I, 3 cr.
ART102, History and Appreciation of Art II, 3 cr.
ART104, History of Photography and Video, 3 cr.
CHIN@
CRJU217, Ethics in Criminal Justice, 3 cr.
ENGL@
ENVS105, Environmental Ethics, 3 cr.
ESL101, English as a Second Language I, 8 cr.
ESL103, English as a Second Language II, 8 cr.
ESL120, Writing and Grammar III, 4 cr.
ESL121, Reading & Vocabulary III, 4 cr.
FREN@
GERM@
HUMN@
ITAL@
MUSI101, Music Appreciation, 3 cr.
MUSI108, Music Theory I, 3 cr.
MUSI109, Music Theory II, 3 cr.
PHIL@
RUSN@
SOCE258, Creative Nonfiction Writing, 3 cr.
SPAN@
WGST248, Contemporary Women Writers, 3 cr.
Use Schedule Search for electives
Select a minimum of 3 credits from the courses listed below:
An approved SUNY GEN ED course is recommended.
ASTR@
BIOL@
CHEM@
CSCI160, Computer Science I, 3 cr.
CSCI165, Computer Science II, 3 cr.
CSCI205, Computer Science III-Data Structures, 3 cr.
ENVS101, Introduction to Environmental Science, 3 cr.
ENVS102, Technology and the Environment, 3 cr.
ENVS116, Soil Science, 3 cr.
ENVS141, Agroecology, 3 cr.
ENVS202, Integrated Pest Management, 3 cr.
GEOL@
METR@
PHSC@
Use Schedule Search for electives
Use Schedule Search for electives


SUNY General Education & Tompkins Cortland Liberal Arts courses

Note: The @ symbol represents any course number or discipline. For example, BIOL @ means any course with a Biology course prefix. An @ alone means one course in any course discipline with any course number.