Computer Support Specialist

As both small and large firms across all industries expand and develop their computer systems, there is a growing need for computer support specialists. Graduates of this program can install, test, upgrade, and maintain computer hardware and software as well as troubleshoot hardware and software problems. They will be ready for employment in computer support, training, or help desk positions.

Students will develop the skills and knowledge needed to install, maintain and repair computers. They will also develop critical thinking and communication skills that will be essential for providing high quality support services to computer users. In addition to computer applications and computer information systems courses that cover key areas of computer information systems and technology, there are three required courses dedicated to computer support.

CSS 112-Hardware Repair and Maintenance and CSS 212-Help Desk and User Support both include hands-on learning experiences. The fourth semester internship (CSS 240) provides opportunities to apply technical concepts and use interpersonal skills.

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Program Chair

Ken Whitener

Associate Professor, Computer Science

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Transfer Options

While intended for students who plan to immediately work in the computer support field after graduation, many of the credits earned in this program should be accepted for transfer to a related four-year degree program in computer and/or information technology. Recent graduates have continued their education at:

  • Keuka College

 

Degree Requirements

A.A.S.
Minimum Credits for Graduation: 60 credits

Fall Term 1

CAPS111, Introduction to Word Processing, 1 cr.
Schedule: Sp, Su, Fa, Wi
CAPS121, Introduction to Spreadsheets, 1 cr.
Schedule: Sp, Su, Fa, Wi
CAPS123, Advanced Spreadsheets, 1 cr.
Schedule: Sp, Su, Fa, Wi
CSS112, Hardware Repair and Maintenance, 3 cr.
Schedule: Sp, Su, Fa, Wi
ENGL100, Academic Writing I, 3 cr.
Schedule: Sp, Su, Fa, Wi
Choose one from the courses listed below:
Minimum credits required: 3
CIS108, Introduction to Computer Information Systems Schedule: Sp, Su, Fa, Wi
CSCI160, Computer Science I Schedule: Sp, Su, Fa, Wi
Select a minimum of 3 credits from the courses listed below:
Use Schedule Search for electives

Spring Term 1

BUAD106, Foundations of Business, 3 cr.
Schedule: Sp, Su, Fa, Wi
CAPS131, Introduction to Databases, 1 cr.
Schedule: Sp, Su, Fa, Wi
CAPS133, Advanced Databases, 1 cr.
Schedule: Sp, Su, Fa, Wi
CAPS152, Web Page Design, 1 cr.
Schedule: Sp, Su, Fa, Wi
CIS132, Network Design, 3 cr.
Schedule: Sp, Su, Fa, Wi
CIS214, Systems Analysis and Design, 3 cr.
Schedule: Sp, Su, Fa, Wi
ENGL101, Academic Writing II, 3 cr.
Schedule: Sp, Su, Fa, Wi

Fall Term 2

BUAD203, Business Communications, 3 cr.
Schedule: Sp, Su, Fa, Wi
CIS215, Operating Systems, 3 cr.
Schedule: Sp, Su, Fa, Wi
CIS220, Database Concepts, 3 cr.
Schedule: Sp, Su, Fa, Wi
CSS212, Help Desk and User Support, 3 cr.
Schedule: Sp, Su, Fa, Wi
ENGL103, Report Writing, 3 cr.
Schedule: Sp, Su, Fa, Wi

Spring Term 2

CSS240, Computer Support Specialist Internship, 3 cr.
Schedule: Sp, Su, Fa, Wi
Choose one from the courses listed below:
Minimum credits required: 3
ENGL201, Public Speaking Schedule: Sp, Su, Fa, Wi
ENGL204, Interpersonal Communication Schedule: Sp, Su, Fa, Wi
Use Schedule Search for electives
Use Schedule Search for electives
Use Schedule Search for electives


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