Computer Support Specialist
This program is designed to give you the skills and knowledge to enter the workforce immediately upon graduation.
What You'll Learn
Build the technical expertise employers seek in software innovators.
Develop the hands-on technical skills to keep computers, networks, and users connected and productive. Coursework covers hardware and software installation, troubleshooting, cybersecurity basics, and customer support. You’ll learn how to diagnose issues, maintain systems, and communicate effectively with clients and colleagues. With steady regional demand for IT professionals, you’ll be prepared for entry-level roles in technical support, help desk services, or network administration—and ready to adapt in a fast-changing tech industry.
Where You’ll Go
Computer, Automated Teller, and Office Machine Repairers
- Converse with customers to determine details of equipment problems.
- Reassemble machines after making repairs or replacing parts.
- Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
- Advise customers concerning equipment operation, maintenance, or programming.
Computer Systems Engineers/Architects
- Communicate with staff or clients to understand specific system requirements.
- Provide customers or installation teams guidelines for implementing secure systems.
- Investigate system component suitability for specified purposes, and make recommendations regarding component use.
- Direct the analysis, development, and operation of complete computer systems.
Computer Systems Analysts
- Troubleshoot program and system malfunctions to restore normal functioning.
- Provide staff and users with assistance solving computer-related problems, such as malfunctions and program problems.
- Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
- Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems.
Salary information presented are estimates and can be different for each individual based on education, experience, and the specific employer. Labor market data is based on 2021 estimates derived from Lightcast (Career Coach | Lightcast)
The careers listed above are just a starting point. Our programs mix together important concepts and hands-on skills—but that doesn’t mean your future has to follow the same script. Find out more at Career Exploration & Support.
Program Requirements
To graduate [ 60-62 credits + 2.0 GPA or higher ]
| Course ID | Course Name | Credits | Minimum Grade |
|---|---|---|---|
| ENGL098 | Accelerated Writing Skills for ENGL 100 | 3 | |
| RDNG116 | College Reading and Study Skills | 3 |
| Course ID | Course Name | Credits | Minimum Grade |
|---|---|---|---|
| CAPS111 | Introduction to Word Processing | 1 | |
| CAPS121 | Introduction to Spreadsheets | 1 | |
| CAPS123 | Advanced Spreadsheets | 1 | |
| CIS 108 | Intro to Computer Information Systems | 3 | |
| CSS 112 | Hardware Repair and Maintenance | 3 | |
| ENGL100 | Academic Writing I | 3 | |
| or GENERIC | A student exempt from ENGL100 must substitute a three-credit liberal arts elective. The course should be in consultation with the student’s advisor. | ||
| SUNY GE #3 | Mathematics | 3 - 4 |
| Course ID | Course Name | Credits | Minimum Grade |
|---|---|---|---|
| BUAD106 | Foundations of Business | 3 | |
| CAPS131 | Introduction to Databases | 1 | |
| CAPS133 | Advanced Databases | 1 | |
| CAPS152 | Web Page Design | 1 | |
| CIS 132 | Network Design | 3 | |
| CIS 214 | Systems Analysis and Design | 3 | |
| ENGL101 | Academic Writing II | 3 | |
| or ENGL101H | Academic Writing II-Honors | 3 |
| Course ID | Course Name | Credits | Minimum Grade |
|---|---|---|---|
| BUAD203 | Business Communications | 3 | |
| CIS 215 | Operating Systems | 3 | |
| CIS 220 | Database Concepts | 3 | |
| CSS 212 | Help Desk and User Support | 3 | |
| ENGL103 | Report Writing | 3 |
| Course ID | Course Name | Credits | Minimum Grade |
|---|---|---|---|
| CSS 240 | Computer Support Specialist Internship | 3 | |
| ENGL201 | Public Speaking | 3 | |
| or ENGL201H | Public Speaking - Honors | 3 | |
| or ENGL204 | Interpersonal Communication | 3 | |
| or ENGL210 | Intercultural Communication | 3 | |
| SUNY GE #4 | Natural Sciences | 3 - 4 | |
| SUNY GE #6 | Social Science | 3 | |
| SUNY GE #2 | Diversity: Equity, Inclusion, and Social Justice | 3 | |
| or GENERIC | A student who has met the Diversity, Equity, Inclusion and Social Justice requirement through another course (e.g. ENGL210) may substitute a three-credit Unrestricted Elective. A waiver is not required. |
Transfer Agreements
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SUNY ReConnect can boost your earning power with a free associate degree in a high-demand fields like engineering, nursing, education, green jobs or cybersecurity. Open to all New York State residents age 25-55 who don't already have a college degree.
Math Level
This program requires a moderate amount of math, making it perfect for people who want a good balance.
Want more math? Check out Computer Information Systems A.A.S.