Mental Health Counseling

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Counseling Support During COVID-19

Counseling staff have been working on adapting our services so that we may continue offering support and guidance as we all navigate this challenging and unusual time. To protect the health and safety of students and staff, we are providing primarily tele-mental health distance counseling. In person counseling is available for students during crisis and in consultation with the clinical counselor. 

How do I make an appointment for Counseling Services?

You can do one of three things:

  1. Call a Clinical Counselor, 607.844.6577, to schedule an initial 30-minute phone consultation. Please leave a voicemail with your name and number and we will return your call within one business day.
  2. Visit the Health and Wellness Center, Room 118A. If a clinical counselor is available, you may be seen for a consultation right away. If not, you can schedule a 30-minute phone consultation with front desk staff to see a clinical counselor. 
  3. Phone consultations, intake and counseling sessions are available by appointment during normal business hours, 9 a.m. - 4 p.m.

Picked a phone consult? Here's what you can expect:

  • Phone consultations are calls lasting 20-30 minutes.
  • Consultations are meant to offer brief problem-solving for current concerns, supportive interventions, and to assess for higher level of care, including weekly counseling sessions or referrals in the community.
  • Phone consultations will help you determine whether counseling services or some other support may be right for you.
  • Counseling utilizes a short-term model of therapy that is brief and solution-focused.
  • In most cases, it is expected that sessions will be limited to six sessions per semester and will focus on resources, solutions, and strategies to manage student’s presenting problem or challenge.
  • The first counseling session is called an intake appointment and after signing consent forms and gathering information, the Clinical Counselor will work with each student to determine their goals and next steps.>
  • Depending on concerns and goals, counseling may consist of one or several sessions.
  • Students who require long-term and/or intensive support will generally be referred to community resources for ongoing treatment.
  • Let’s Talk is a drop-in, informal, brief, confidential consultation with a Clinical Counselor available on a first-come, first-served basis.
  • Let’s Talk does not require an appointment and is conducted over the phone or Zoom.
  • Let’s Talk is an opportunity for a student to speak with a Clinical Counselor to problem-solve, gain insight, receive support, and for students to experience what it might be like to speak with a Clinical Counselor.
  • Let’s Talk is NOT a substitute for mental health treatment, is NOT for urgent concerns or crises, and is NOT part of a student’s mental health record.
  • Lets Talk Hour: Mondays, Wednesdays, and Fridays 1 - 3 p.m. Call 607.844.6577 for a Let's Talk link.
  • Mind: Your Business is a drop-in mindfulness group that helps students get out of their heads and into the present moment
  • Mind: Your Business helps students practice breathing, mindfulness, progressive muscle relaxation, and reframing negative ways of thinking.
  • Mind: Your Business sessions do not require an appointment or any previous experience. Students may drop in for one session or for all of the sessions.
  • Mind Your Business will be offered on Tuesdays from 10 -11 a.m. and Thursdays from 1 - 2 p.m. Call 607.844.6577 for more information or to sign up.
  • If there is an immediate threat to self or others, physical injury or a safety concern, call 911 or if you are on campus, call Campus Police at 607.844.6511. If you are off campus, call 911 or visit your nearest emergency room.
  • If you feel like you are in a non-life threatening crisis, please visit the Health and Wellness Center, Room 118A where you can receive immediate support or call 607.844.6577 to speak directly with a Clinical Counselor.
  • You can call the NYS Office of Mental Health Emotional Support Line (1.844.863.9314), which is a free and confidential line to assist callers who are experiencing anxiety related to the coronavirus emergency.

Additional Crisis Resources

New York State Office of Mental Health Support Line: 1.844.863.9314

SUNY Crisis Text Line: Text “GOT5” to 741.74.741

SUNY Middle Earth Peer-to-Peer Assistance Hotline: 518.442.5777 

Advocacy Center 24 Hour Hotline: 607.277.5000 

Aid to Victims of Violence 24 Hour Hotline: 607.756.6363

National Suicide Prevention Lifeline: 1.800.273.TALK (8255)

National Crisis Text Line: Text “HOME” to 741.741

National Trans Lifeline: 1.877.565.8860

National Domestic Violence Hotline: 1.800.799.7233

National Sexual Assault Telephone Hotline: 1.800.656.4673

Cayuga Medical Center
607.274.4011 main switchboard
101 Dates Drive
Ithaca, NY 14850
CMC provides emergency assessment and psychiatric hospitalization. The emergency department is available 24/7 to anyone with an emotional or psychiatric crisis. Students seeking services here will need to use personal health insurance to cover associated costs.  Individuals in crisis may present to the ER or call the switchboard to speak to ER personnel.


Cortland Regional Medical Center
607.756.3500 main switchboard
134 Homer Avenue
Cortland, NY 13045
CRMC provides emergency assessment and psychiatric hospitalization. The emergency department is available 24/7 to anyone with an emotional or psychiatric crisis. Students seeking services here will need to use personal health insurance to cover associated costs. Individuals in crisis may present to the ER or call the switchboard to speak to ER personnel.